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Privacy & Cookie Policy

Witney Mobile Vet (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you use our services or visit our website.

This policy is designed for visitors in the UK and complies with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

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1. Who we are

We are Witney Mobile Vet, providing mobile veterinary services in Witney, Burford, Carterton and surrounding areas.

Contact details:

  • Email: info@witneymobilevet.co.uk

  • Phone: 01993 222405

  • Address: Wittas House, Two Rivers, Station Lane, Burford, Witney, OX28 4BN

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2. What personal data we collect

We may collect:

  • Contact details – name, email, phone number, address

  • Pet details – name, species, age, medical history (only what’s needed for care)

  • Booking information – appointments, payments

  • Technical data – IP address, browser type, pages visited, cookies

  • Marketing preferences – your consent choices

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3. How we collect your data

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  • When you book an appointment online or by phone

  • When you contact us by email, phone, or through our site

  • When you sign up to our mailing list

  • Automatically, via cookies and analytics tools when you use our site

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4. How we use your data

We use your personal data to:

  • Deliver veterinary services to you and your pets

  • Manage bookings and payments

  • Respond to your enquiries

  • Send reminders (e.g. vaccinations, prescriptions, boosters)

  • Improve our website through analytics

  • Share news or offers (if you’ve opted in)

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5. Legal basis for processing

We process data under the following grounds:

  • Contract – to provide the services you book

  • Legal obligation – to keep certain records

  • Legitimate interests – to run and improve our services

  • Consent – for marketing communications (you can withdraw anytime)

6. Sharing your data

We only share data with trusted third parties when necessary, such as:

  • Payment providers (to process payments securely)

  • IT and website providers (to run our booking system and site)

  • Veterinary labs/partners (for treatment if needed)

  • Regulators or legal authorities (if required by law)

We never sell your data.

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7. Marketing

If you opt in, we may send you updates and offers. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

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8. Data storage & security

We take appropriate security measures to protect your data.

  • Client and pet records are kept in line with veterinary regulations

  • Marketing data is kept until you withdraw consent

  • Website/technical data may be retained for up to 2 years

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9. Your rights

You have the right to:

  • Access the data we hold about you

  • Request corrections or deletion (where legally possible)

  • Object to certain processing, including marketing

  • Withdraw consent at any time

To exercise these rights, contact us at invo@witneymobilevet.co.uk

10. Cookies – what they are

Cookies are small files stored on your device when you visit our site. Some are essential, others help us improve your experience or show you relevant ads.

11. Types of cookies we use

  • Essential cookies

Required for the site to function, e.g. to run our online booking system.

  • Analytics cookies

We use Google Analytics to understand how visitors use our site (pages visited, time spent, etc.) to improve our services.

  • Advertising & social media cookies

We use:

  • Meta Pixel (Facebook & Instagram Ads)

  • Google Ads

These help us show relevant adverts and measure campaign effectiveness. If you interact with our social media, these platforms may also set cookies.

  • Third-party cookies

We use Google Maps to display our service areas. Google may set cookies when you view or interact with maps.

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12. Cookie consent & control

When you first visit our site, you’ll see a cookie banner. You can accept or reject non-essential cookies. Essential cookies (like for booking) cannot be switched off, as the site won’t work without them.

You can also control cookies via your browser settings:

  • Chrome

  • Safari

  • Edge

  • Firefox

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13. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on our website.

Last updated: October 2025

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